1. Introduction

Welcome to IMBA Dynamics ("Company," "we," "us," or "our"). We are committed to safeguarding the privacy of our clients, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website (https://www.imbadynamics.com) or engage with our services.

By accessing our website or using our services, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of this Privacy Policy, please discontinue use of our website and services.

1.1 Who We Are

Company Name: IMBA Dynamics Ltd
Registered Address: Blackbox, Wilmslow, United Kingdom
Contact Email: privacy@imba-dynamics.com
Telephone: +placeholder

For the purposes of the UK GDPR and the Data Protection Act 2018, we act as the "Data Controller" with respect to the personal data we collect, unless otherwise stated.

2. Information We Collect

We collect personal data to provide our services effectively and to improve user experience. This data may be collected directly from you (e.g., when you register on our site) or automatically (e.g., through cookies).

2.1 Personal Information You Provide Voluntarily

We may process the following categories of personal data that you voluntarily provide when you:

Register for an Account or Services

• Name, job title, and company details
• Contact information (email address, phone number)
• Login credentials (usernames, encrypted passwords)

Contact Us for Support or Inquiries

• Email address, phone number, or postal address
• Nature of your inquiry or message

Subscribe to Our Newsletter or Updates

• Name and email address
• Communication preferences

Make a Payment or Enter a Contract

• Financial details (billing address, payment method details)
• Transaction records and billing history

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain technical information, such as:

• IP address
• Browser type and version
• Operating system
• Device identifiers (where applicable)
• Referring/exit pages
• Pages viewed, links clicked, and other actions
• Dates/times of access

2.3 Special Categories of Data

We generally do not collect special categories of personal data (e.g., racial or ethnic origin, political opinions, health information). If, in specific circumstances, we do need to process such data, we will obtain your explicit consent or ensure another valid lawful basis applies.

3. Lawful Basis for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal data. Depending on the context, our lawful bases include:

• Consent: When you subscribe to our newsletter or opt in to marketing communications.
• Contract: To fulfill our obligations under a contract, such as providing IT services or handling payments.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: For improving services, ensuring IT security, preventing fraud, or analyzing usage trends.

4. How We Use Your Information

We may process your personal data for various purposes, including:

Providing Our Services

• Setting up and managing your account.
• Offering and customizing IT solutions, dashboards, or analytics services.

Improving and Personalizing Our Services

• Conducting statistical analysis of user behavior.
• Enhancing user experiences and website functionality.

Communicating With You

• Responding to inquiries, complaints, or support requests.
• Sending transactional messages (e.g., billing invoices, security alerts).
• Sending marketing or promotional materials, if you have opted in.

Processing Payments

• Handling billing and transactions securely.
• Verifying financial and credit details, if necessary.

Fraud Detection & Security

• Monitoring user activity to detect unauthorized activities or potential fraud.
• Implementing security measures to protect our users and our systems.

Legal Compliance

• Complying with relevant UK laws, regulatory requirements, or court orders.
• Enforcing our Terms of Service and other agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include:

• Encryption of data in transit and at rest.
• Secure servers and firewalls.
• Access controls and restricted permissions.
• Regular security audits and assessments.
• Employee training on data protection obligations.

Despite our efforts, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security of your data; however, we take every reasonable step to safeguard it.

6. Data Sharing & Transfers

We do not sell your personal data to third parties. We may share your data in the following circumstances:

Service Providers

Hosting providers, payment processors, analytics services, and customer support tools that operate on our behalf under strict confidentiality agreements.

Professional Advisers

Lawyers, accountants, or other professional advisers for the purpose of obtaining legal or financial advice.

Legal and Regulatory Authorities

If required to do so by law or in response to legitimate requests by public authorities (e.g., a court order).

Business Transactions

In the event of a merger, acquisition, or sale of all or a portion of our assets, subject to appropriate confidentiality measures.

6.1 International Data Transfers

Where data is transferred outside the UK or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful transfer mechanisms in compliance with UK data protection laws.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The length of time we have an ongoing relationship with you.
• Compliance with legal obligations (e.g., tax, accounting).
• The possibility of resolving disputes.
• Enforcement of agreements.

When your personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights Under UK Data Protection Law

Under the UK GDPR and the Data Protection Act 2018, you have certain rights regarding your personal data:

• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can ask us to correct any inaccuracies in your data.
• Right to Erasure (Right to be Forgotten): You can request deletion of your data, subject to certain conditions.
• Right to Restrict Processing: You can ask us to limit how we process your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@imba-dynamics.com. We may request proof of identity to safeguard your information.

8.1 Complaints

If you are dissatisfied with our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. For more information, visit www.ico.org.uk.

9. Cookies & Similar Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to:

• Analyze website performance and usage patterns.
• Remember user preferences (e.g., language settings).
• Enhance site functionality and user experience.
• Enable targeted advertising or content (if applicable).

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function properly.
• Performance Cookies: Collect information about how visitors use our website.
• Functionality Cookies: Remember user preferences and personalizations.
• Targeting/Advertising Cookies: Used for delivering relevant ads or marketing messages.

Most web browsers allow you to manage or disable cookies in the settings. Please note that disabling cookies may affect the functionality and performance of our website.

10. Children's Privacy

Our services are not directed to individuals under 13 years of age, and we do not knowingly collect personal data from children under 13. If you become aware that a child under 13 has provided us with personal data, please contact us immediately at privacy@imba-dynamics.com.

11. Third-Party Websites

Our website or services may contain links to third-party websites or services that we do not control. We are not responsible for the content, privacy practices, or security of any third-party websites. We encourage you to review the privacy policies of any website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the revised policy on this page and update the "Last Updated" date above. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@imba-dynamics.com
Phone: +placeholder
Address: Blackbox, Wilmslow, United Kingdom

We take privacy seriously and will respond to your requests or concerns as promptly and thoroughly as we can.